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Library Assistants and Student Workers - Fall 2024: Phone

Tips, guides, and training tutorials for BCCC's Library Assistants and Student Workers

Commonly Used Extensions

Service Desk 8009

Reference Desk 8013

EMERGENCY/SECURITY 8911

Director Monica Kuna 8003

Media Lab 8050

Bookstore 8494

ITS/HelpDesk 8191

Technicians: 

Beth 8557

Jules 8557

KP 8557

Kelly 8557

Lower Bucks Library 4825  

Upper Bucks Library 7721

Phone Directories

Student Workers and Welcome Desk Phone

Students seated at the 2nd floor Welcome Desk are advised to please allow the phone to ring through to the Service Desk unless Monica or Techs are calling.

Transfer calls

With the caller on the phone, select "New Call" from the display, using the third button from the top on the left side of the display screen.

Enter the extension number.

Then select "Transfer" from the display, using the third button from the top on the right side of the display screen OR select the "transfer F2" button on the far right top of the key pad.  

Hang-up.

Place a call on hold

Hold: During the call, press "hold / F1" (located on the top right corner of the phone set).  A musical icon will appear, indicating the call is on hold.

Remove from hold: Press the musical Icon key.

Answer a second or third call

Press the button next to the ringing line appearance on the display.  This will place the original call on hold automatically. 

Move back and forth between calls using the top buttons on the left and right of the screen. 

Want to know more about Phone features?

Subject Guide