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Welcome to the Help Desk and Services Center: FAQs

Find support and tutorials for technology at Bucks.

FAQs

What is my username?

Visit the username lookup page.

What is my password?

Please refer to the Password Management page on our website for more information.

What online services do I need to access?

There are multiple online services that you may need to log into while at Bucks. As a Bucks student, you will be given access to Self Service as well as campus computers. You will also be provided with a Bucks Live@Edu email account and access to Canvas for coursework. To access these online services, you will need your username and password. Please note that although your password is the same for all online services, your password will be distinct to each online service.

E-Mail

How do I access my Bucks Live@Edu account?

Every student currently registered in a credit course receives an email account on Live@Edu powered by Microsoft. The account will remain active (even over the summer) as long as you continue to register for credit classes. Your email address is your-username@live.bucks.edu. You can access the your Bucks email account by clicking "MyBucks" in the upper right hand corner on the Bucks homepage.  You will log in with your username and the password is the same one you use to access other Bucks systems, such as Canvas and college computers.

Canvas

I'm taking classes online. What is Canvas?

Canvas is web-based software program accessible through Internet browsers.  It functions in many ways like face-to-face classroom do.  Each course has its own private course space to work in where many classroom functions can take place. For instance, instead of handing out papers as instructors normally do in face-to-face classes, instructors can post their course format, syllabus, assignments, etc., to the course space. Students can then access these documents at any time from any place.  There are tools for sending email, working in groups, participating in chat rooms, posting lecture notes, taking quizzes, keeping track of your grades, submitting assignments, and a number of other options as well. Canvas login help is available at the Virtual Campus.

Library Resources

Are there library resources that can be accessed online?

All students have access to the library resources from home. Subscription databases such as EBSCO Host, Lexis-Nexis, and others, that provide access to full-text journal articles--including thousands of scholarly, peer-reviewed resources--are available, not just on campus, but from anywhere a student can access the internet. To access these resources from home, use your username and the password that you use to log into campus computers.

Academic Success Center

Where can I get help with writing and math?

Writing and Math tutors are available in the Academic Success Center. Students can make appointments at the Tutoring Center located in Library 121.

Service Desk

Where can I get help with my computer skills?

The service desk provides assistance with operating systems, logins and passwords, Internet browsers and the Intranet, online course management tools, WebMail, Self Service, and basic MacIntosh features. The service desk at Newtown is located on the 3rd floor of the library and in the libraries at the Perkasie and Bristol campuses.

ROGUE

I'm a Computer Science student. Will I need access to special servers?

Some courses require access to ROGUE which is a UNIX server. ROGUE is used to support instruction in Computer Science, web design and other academic courses. For students using ROGUE for their courses, your username is your last name, first initial and if necessary, followed by a random series of numbers. For example, John Smith would be smithj4567. Your password is your birth date in the following format preceded with the lower case letter "bd" mmddyy. For example, if your birth date is April 1, 1986, your password would be bd040186.

Hours / Contact

Email: helpdesk@bucks.edu

Phone: 215-968-8000 (Option 8)

 

Help Desk and Services Center Hours:

▬ Monday through Thursday
   ▬ 7:00 AM to 7:30 PM

▬ Friday
   ▬ 7:00 AM to 4:00 PM

▬ Saturday
   ▬ 8:00 AM to 1:00 PM