Library Assistants: Phone

Service Desk 8009

Reference Desk 8013

EMERGENCY/SECURITY 8911

Director Monica Kuna 8003

Media Lab 8050

Bookstore 8494

ITS/HelpDesk 8191

Technicians: 

Beth 8570

Jana 8557

Mary 8612

-- 8569

Barbara 8555

Lower Bucks Library 4825  

Upper Bucks Library 7721

Students seated at the 2nd floor Welcome Desk are advised to please allow the phone to ring through to the Reference Desk. 

With the caller on the phone, select "New Call" from the display, using the third button from the top on the left side of the display screen.

Enter the extension number.

Then select "Transfer" from the display, using the third button from the top on the right side of the display screen OR select the "transfer F2" button on the far right top of the key pad.  

Hang-up.

Hold: During the call, press "hold / F1" (located on the top right corner of the phone set).  A musical icon will appear, indicating the call is on hold.

Remove from hold: Press the musical Icon key.

Press the button next to the ringing line appearance on the display.  This will place the original call on hold automatically. 

Move back and forth between calls using the top buttons on the left and right of the screen. 

This guide is the result of a collaborative effort by the Library Technicians and the Help Desk staff at Bucks County Community College:

Library Technicians:

Beth McCaul, Cataloger

Barbara Gilmore, Interlibrary Loans

Mary Fravel, Stacks

Jana O'Grady, Serials

--, Acquisitions

Help Desk:

Glenn Elliott

Charlene Pipito