Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Help Desk and Services Center - Faculty and Staff: Browser Recommendations

Find guides and tutorials for the technology used at Bucks.

Browser Recommendations

Recommended Browsers for Various Websites and Tools Used at Bucks

The school attempts to make every college tool available in all browsers, but many times it issues are beyond our control, so here is a list of college web tools and recommendations. Browsers and websites/tools are changing all the time so it is important to try a different browser when you experience a problem.

 

Browser tip: Clear your browsing history and cache easily by using the keyboard shortcut

http://img01.deviantart.net/9376/i/2009/137/a/8/windows_7_orb_icon_by_skyangels.png

Windows: CTRL+SHIFT+DELETE

http://www.krishnapath.org/wp-content/uploads/2010/10/Apple-mac-logo-icon-300x300.png

Mac: COMMAND+SHIFT+DELETE

As always, if you are experiencing issues you need to let the HelpDesk & Services Center know what is happening (the more detail the better) also include when and where you were to help identify what is happening.  You can call 215-968-8191 or email helpdesk@bucks.edu.

 

Browser Privacy Settings

Some browsers may occasionally make modifications to privacy settings to protect users from possible unsecured content. Unsecured content is identified with the prefix http:// in the URL and can create mixed content in your Canvas Page. Secured content is identified with the https:// prefix in the URL.

Note: If you embed Canvas lessons inside your course, you can now prevent browser issues with mixed content using secured Canvas Guides URLs.  

We recommend following any browser security policies established by your institution, especially if you are using Canvas on a computer provided by your institution. You may want to use Canvas in an alternative browser instead.

If you are using a browser that is affected, please be aware of possible restrictions. The following are known issues in specific browsers that may block or create mixed content within Canvas.

 

Chrome Settings

Google Chrome verifies that the website content you view is transmitted securely. If you visit a page in your Canvas course that is linked to insecure content, Chrome will display a shield icon in the browser address bar. You can choose to override the security restriction and display the content anyway by clicking the shield icon and then clicking the Load unsafe script button.

Chrome has its own media permission within the browser. To use your computer camera and microphone within any Canvas feature, you will have to approve two permissions:

  1. Allow access to Canvas via the Adobe Flash Player Settings [1]. This prompt appears in the center of the video and audio pop-up windows, or the center of the browser if you are accessing Conversations.
  2. Allow access to Canvas via Chrome's media permission settings [2]. This prompt appears just below the address bar. Click the Allow button.

 

Firefox Settings

Firefox verifies that the website content you view is transmitted securely. If you visit a page in your Canvas course that is linked to insecure content, Firefox will display a shield icon in the browser address bar [1].

You can choose to override the security restriction and display the content anyway by clicking the shield icon, clicking the Keep Blocking drop-down menu [2], and selecting the Disable Protection on This Page option [3].

 

Canvas on Mobile Devices

Canvas is not officially supported on mobile browsers. We recommend using Canvas mobile applications for an improved user experience. (Note: At this time, Canvas apps are only available in English.)

Since Canvas uses small elements of Flash, not all Canvas features may be supported on mobile devices, especially on iOS.

 

Mobile Browsers

Visit the App Store or the Play Store to download mobile browsers. The following major browsers are compatible with mobile devices but Canvas features may not be supported:

iOS

  • Safari (default browser that opens from Canvas)
  • Chrome
  • Photon Flash Player (supports Flash Player)

Android

  • Internet
  • Firefox
  • Chrome

Note: Android default browser varies per mobile device.

 

The information on this page is also available for distribution in PDF format:

Hours / Contact

Email: helpdesk@bucks.edu

Phone: 215-968-8000 (Option 8)

 

Help Desk and Services Center Hours:

▬ Monday through Thursday
   ▬ 7:00 AM to 7:30 PM

▬ Friday
   ▬ 7:00 AM to 4:00 PM

▬ Saturday
   ▬ 8:00 AM to 1:00 PM